Coronavirus Update
This page will be updated regularly with any changes to company policies or service due to Covid-19.
17.02.2021 Update:
With the weather beginning to warm up across the country, the new turf season is almost upon us! As online retailers, we will remain open to fulfil turf orders all year so feel free to browse our products.
For turf collections, please call or email us in advance. Any customers must wear a mask or face covering whilst on the premises.
05.11.2020 Update
With the news of further lockdowns across England, we are committed to maintaining employee & customer safety in line with government guidelines.
We are still trading online and deliveries across our pallet networks are operating as normal. When your turf arrives, there may be minor differences to the delivery procedure to ensure social distancing can be adhered to.
Our farm in Ormskirk is currently closed and unable to collect cash payments. For collections, please contact the team in advance regarding our 'click and collect' service on 01695 422 144 or email info@buyturf.co.uk
Quicklinks:
We are still trading online and deliveries across our pallet networks are operating as normal.
06.07.2020 Update
Social distancing measure continue to be in operation across our business and those who can do so remain working from home.
Deliveries with our haulage partners are still contactless to reduce the possible exposure for everyone involved.
As per previous update, we remain well placed to fulfill all orders and offer next day delivery up to 2pm.
17.06.2020 Update
We are delighted to be able to welcome back our Scottish customers, delivery is now available nationwide with the exception of a few difficult to reach islands.
Business is now very close to normal for us, as earlier in the crisis we remain well placed to fulfill all our customers’ orders. On the busiest days we may move our cutoff for next day delivery back from 2pm to earlier in the day but thanks to increased capacity this is a rare exception.
As the situation continues to develop this page will continue to be update.
09.06.2020 Update
Our haulage partners are unfortunately still unable to deliver to Scottish postcodes at this time. When this situation changes our site will be updated immediately.
14.04.2020 Update
We are continuing to assess the ongoing situation as it changes each day. As it stands, we are well placed to continue taking new orders and deliver those already in our system.
Due to some limiting factors, although all turf is still dispatched on a next day delivery service to maintain its condition, you may not always be able to pick the next day working day for delivery when checking out on our site.
We hope you and your loved ones are keeping well during these difficult times.
01.04.2020 Update
Due to the changing circumstances, new orders for Scottish postcodes can sadly no longer be taken. Upon entering the Scottish postcode on our site, you will now unfortunately get the notification that we do not deliver to that postcode.
This is only a short term measure due to the Scottish delivery hub we utilise closing temporarily because of the ongoing pandemic. Once they have reopened and as a Country we begin to get through this crisis, we look forward to again supplying our goods to Scotland.
Postcodes we cannot take new orders for:
HS, IV, KW, ZE, PH, AB, DD, PA, FK, KY, G, KA, ML, EH, DG, TD, CA. If you have already placed your order to the postcodes above then we will still be delivering your items on your chosen delivery day.
31.3.2020 Update
Following on from our previous update, we still remain open to new orders and are fulfilling existing ones. Our team and haulage partners are working incredibly hard to ensure we can continue to remain open.
We are still experiencing a lot of calls asking if we are still open. Please check this blog for updates instead and only get in touch via phone if urgent.
We will continue to assess Government advice each day and will update this page should anything change.
26.3.2020
The ongoing situation is being looked at each day as it develops. We remain open to new orders currently and all our haulage partners are making deliveries as normal.
Our customer service team is currently inundated with information requests, please avoid calling our offices unless absolutely necessary as you’ll experience long wait times which can be avoided by keeping keep up-to-date with any changes to our services on this page.
Should anything change this page will be updated immediately.
24.3.2020
Here at Buy Turf, we have been closely monitoring the situation surrounding the Covid-19 outbreak and have been following official government advice to ensure that staff & customer safety is upheld. With the confusion surrounding the new rules about what businesses & premises must close, we would like to inform you that we will remain open for online orders and can fulfill deliveries until further notice. Please note, the officewill not be open for collections.
This is due to buyturf.co.uk primarily being an online retailer, we can still harvest & deliver our products quickly and efficiently across the UK.
If government rules and advice changes, we will alert you of any updates to our service here.
For more information, please click the link below: https://www.gov.uk/government/publications/further-businesses-and-premises-to-close
We hope that you and your family can stay safe in these uncertain times.
We will remain open for online orders and can fulfil deliveries.
